Last updated: 1 July 2026

Murphy's Munchies is a trading name of Think Pets. Think Pets is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains what personal information we collect, how we use it, how we store it, your rights, and how to contact us if you have any questions.

Who We Are

Think Pets, trading as Murphy's Munchies, is the data controller responsible for the personal information collected through this website.

Throughout this Privacy Policy, "Murphy's Munchies", "we", "us" and "our" refer to Think Pets, trading as Murphy's Munchies.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: shopmurphysmunchies@gmail.com

The Personal Information We Collect

We may collect and process the following personal information:

• Name
• Postal address
• Email address
• Telephone number
• Information relating to orders you place with us
• Information you provide when contacting us by email, telephone, through our website, or via social media platforms such as Facebook, Instagram and WhatsApp.

We do not store your payment card details. Online payments are processed securely by our trusted payment providers.

When We Collect Your Personal Data

We collect personal information when you:

• Create an account on our website.
• Place an order.
• Contact us by email, telephone, social media or through our website.
• Subscribe to marketing communications (where applicable).
• Interact with our website through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

• Register you as a customer.
• Process and deliver your orders.
• Respond to your enquiries.
• Provide customer support.
• Manage your account.
• Improve our website and customer experience.
• Comply with legal and regulatory obligations.
• Prevent fraud and protect our business.
• Send marketing communications where you have given your consent or where otherwise permitted by law.

If you receive marketing emails from us, you may unsubscribe at any time by following the unsubscribe link or by contacting us directly.

Payments

We currently accept payment by:

• Stripe
• PayPal
• Bank transfer
• Cash

If you choose to pay using Stripe or PayPal, your payment information is processed securely by those providers in accordance with their own privacy policies. Think Pets, trading as Murphy's Munchies, does not have access to or store your full payment card details.

If you choose to pay by bank transfer, we will use the information provided solely for processing your payment and maintaining financial records as required by law.

Sharing Your Personal Information

We never sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

• IONOS, who host and support our website.
• Stripe and PayPal, who securely process online payments.
• Delivery and courier companies to fulfil your orders.
• IT support providers where necessary.
• Professional advisers where required.
• Law enforcement or regulatory authorities where required by law.

These organisations only process your information where necessary and are required to keep your information secure and confidential.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and protect our legal rights.

Information required for tax, accounting and legal purposes is retained for 7 years in accordance with applicable legal requirements.

When personal information is no longer required, it will be securely deleted or anonymised.

Cookies

Our website uses cookies and similar technologies to recognise your browser and device and to improve your browsing experience.

Cookies may be used to:

• Enable essential website functionality.
• Remember your preferences.
• Improve website performance and usability.
• Analyse website traffic (where applicable).
• Deliver relevant advertising where you have given your consent.

Some cookies may be placed by trusted third-party service providers who help us operate our website.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings at any time.

Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely upon are:

• Your consent.
• The performance of a contract with you.
• Compliance with a legal obligation.
• Our legitimate interests, where these do not override your rights and freedoms.

You may withdraw your consent at any time by contacting us at:

shopmurphysmunchies@gmail.com

International Transfers

Some of the third-party providers we use, including IONOS, Stripe and PayPal, may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with UK data protection law.

Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to the processing of your personal information in certain circumstances.
• Request the transfer of your personal information to yourself or another organisation where applicable.

You will not be charged for exercising your rights.

We will respond to your request within one month.

To exercise any of these rights, please contact:

shopmurphysmunchies@gmail.com

Complaints

If you have any concerns about how we use your personal information, please contact us first so that we can try to resolve the issue. Our email address - shopmurphysmunchies@gmail.com

If you remain unhappy with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our services or legal requirements.

Any updates will be published on this page, and the "Last updated" date at the top of this policy will be amended accordingly.