Last updated: 27 August 2026

Murphy's Munchies is a trading name of Think Pets. We respect your privacy and are committed to keeping your personal information safe and secure.

This Privacy Policy explains what information we collect, how we use it, who we may share it with and your rights.

Who We Are

Think Pets, trading as Murphy's Munchies, is responsible for the personal information collected through our website.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email: shopmurphysmunchies@gmail.com

Information We Collect

When you use our website or place an order, we may collect:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase information
• Payment and transaction information needed to process your order
• Information you provide when contacting us
• Information collected through cookies and similar technologies

We do not store your full payment card details. Payments made through Stripe and PayPal are processed securely by those payment providers.

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Arrange local Darlington deliveries
• Arrange UK deliveries through Royal Mail
• Process payments
• Provide order updates and customer support
• Deal with returns, refunds and complaints
• Respond to enquiries
• Manage customer accounts where applicable
• Improve our website and services
• Prevent fraud and protect our business
• Comply with legal and regulatory requirements
• Send marketing communications where you have consented to receive them or where otherwise permitted by law

You can unsubscribe from marketing communications at any time.

How We Use Your Information Lawfully

We only use your personal information where we have a lawful reason to do so.

Depending on the circumstances, this may include:

• Contract: to process and deliver your order and provide the services you have requested.
• Legal obligation: to comply with accounting, tax and other legal requirements.
• Legitimate interests: to operate and protect our business, improve our services and deal with customer enquiries.
• Consent: where you have given us permission, such as for certain marketing or non-essential cookies.

Where we rely on your consent, you can withdraw it at any time by contacting us at shopmurphysmunchies@gmail.com.

Payments

We currently accept payment by:

• Stripe
• PayPal
• Bank transfer

Stripe and PayPal process payment information in accordance with their own privacy policies.

Murphy's Munchies does not have access to or store your full payment card details.

For bank transfers, we may retain payment information as necessary to process the payment and maintain financial records.

Delivery and Royal Mail

For local Darlington deliveries, we use the information you provide to arrange delivery directly with you.

For UK orders, we may provide Royal Mail with information such as your name, delivery address and other information necessary to deliver your order.

Royal Mail will process your personal information in accordance with its own privacy policy and applicable data protection requirements.

Who We Share Your Information With

We do not sell your personal information.

Where necessary to operate our business and fulfil your order, we may share your information with trusted service providers, including:

• IONOS, which hosts and supports our website
• Stripe and PayPal, which process online payments
• Royal Mail and other delivery providers where required to deliver your order
• IT and website support providers where necessary
• Professional advisers where required
• Government, law enforcement or regulatory authorities where required by law

We take reasonable steps to ensure that organisations processing information on our behalf keep it secure.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected, to provide our services, deal with enquiries, resolve disputes, protect our legal rights and comply with legal obligations.

Where the law requires us to keep certain information for a specific period, we will retain it for the legally required period.

When information is no longer required, we will securely delete or anonymise it where appropriate.

Cookies

Our IONOS website uses cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may be used to:

• Make the website and online shop function correctly
• Remember your preferences
• Keep items in your shopping basket
• Maintain website security
• Improve website performance
• Analyse website usage where applicable

Some cookies are necessary for the website to operate.

Where non-essential cookies are used, our website's cookie consent mechanism allows you to accept or reject them where consent is required.

You can also control cookies through your browser settings.

International Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will ensure that appropriate safeguards are in place as required by applicable UK data protection law.

Your Rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain uses of your information
• Request transfer of your information where applicable
• Withdraw consent where we rely on consent

To exercise your rights, please contact:

shopmurphysmunchies@gmail.com

We will normally respond within one month, as required by applicable data protection law.

We may need to confirm your identity before dealing with certain requests.

Complaints

If you have any concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

Email: shopmurphysmunchies@gmail.com

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled correctly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be published on this page and the Last updated date will be changed accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Murphy's Munchies
A trading name of Think Pets

Email: shopmurphysmunchies@gmail.com