Last updated: 27 August 2026

At Murphy's Munchies, we want you and your dog to be happy with your purchase. If something is wrong with your order, we’re here to help.

This Returns & Refunds Policy explains your rights and how we handle returns, refunds and exchanges.

Eligibility for Returns

Because we sell natural dog treats (food items), returns of opened or used products cannot usually be accepted for hygiene and food safety reasons, unless the item is faulty, damaged, or not as described.

We may accept returns or offer refunds or replacements in the following situations:

• The item is damaged on arrival
• The item is incorrect
• The item is faulty or not as described
• There is an issue with your order caused by us

Reporting a Problem

If there is an issue with your order, please contact us as soon as possible and within 48 hours of delivery where possible.

Please include:

• Your order number
• A description of the issue
• Photographs of the item (if applicable)

Email: shopmurphysmunchies@gmail.com

Damaged Orders & Royal Mail Deliveries

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged item and packaging.

Where an item has been damaged during delivery, we will work with you to resolve the issue and may offer a replacement or refund, depending on the circumstances.

For UK orders, once your order has been dispatched, it is delivered by Royal Mail. However, this does not affect your statutory consumer rights in relation to the goods you have purchased from Murphy’s Munchies.

Refunds and Replacements

If your return or complaint is accepted, we may offer:

• A replacement item
• A refund to your original payment method
• A partial refund in some cases

Refunds will be processed as quickly as possible and usually within 5–10 working days, depending on your payment provider (Stripe, PayPal, or bank transfer).

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been prepared or delivered, we will do our best to cancel it and issue a full refund.

If your order has already been prepared or delivered, cancellation may not be possible, particularly for food items.

Non-Returnable Items

For hygiene and food safety reasons, the following items cannot usually be returned unless faulty:

• Opened dog treats or chews
• Used products
• Any perishable food items

Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or your rights under UK consumer law, including the right to receive goods that are:

• As described
• Of satisfactory quality
• Fit for purpose

Return Costs

If a return is required due to an error on our part (for example, a faulty or incorrect item), we will cover any reasonable return costs where applicable.

In other cases, customers may be responsible for return postage costs.

Contact Us

If you have any questions about returns or refunds, please contact:

Murphy's Munchies
Email: shopmurphysmunchies@gmail.com