Last updated: 1 July 2026

Welcome to Murphy's Munchies, a trading name of Think Pets. These Terms & Conditions apply to all purchases made through our website. By placing an order with us, you agree to be bound by these Terms & Conditions.

About Us

Murphy's Munchies is the trading name of Think Pets, a partnership operating as a small independent retailer supplying natural dog treats and related products. Throughout these Terms & Conditions, the terms "Murphy's Munchies", "we", "us" and "our" refer to Think Pets, trading as Murphy's Munchies.

If you have any questions about these Terms & Conditions, please contact us at:

Email: shopmurphysmunchies@gmail.com

Age Restriction

By placing an order with Murphy's Munchies, you confirm that you are at least 18 years of age and legally able to enter into a binding contract.

Our products are intended for the feeding and care of pets and are not intended for purchase by children. If you are under the age of 18, you may only use this website under the supervision of a parent or legal guardian.

Orders

All orders are subject to acceptance and product availability.

After you place an order, you will receive an acknowledgement confirming that we have received it. This does not mean that your order has been accepted.

A contract between you and Murphy's Munchies is formed only when we accept your order and dispatch or deliver your goods.

If we are unable to fulfil your order for any reason, we will contact you and provide a full refund if payment has already been received.

Prices and Payment

All prices shown on our website are in Pounds Sterling (£).

We currently accept payment by:

• Stripe
• PayPal
• Bank Transfer

Payment must be made in full before your order is processed.

We reserve the right to correct pricing errors and, where necessary, cancel an order before dispatch, providing a full refund if payment has already been made.

Delivery

Murphy's Munchies currently delivers to customers within the Darlington area only.

Delivery charges (if applicable) will be displayed during checkout before you complete your order.

We aim to deliver orders as quickly as possible, and estimated delivery times will be confirmed when your order is accepted. Whilst we will always do our best to meet these estimates, delivery times cannot be guaranteed.

If we are unable to deliver your order as planned, we will contact you using the details you have provided to arrange an alternative delivery time.

Please ensure that the delivery address and contact details you provide are accurate. Murphy's Munchies cannot accept responsibility for delays or failed deliveries resulting from incorrect information supplied by the customer.

If no one is available to receive your order, we may:

• Leave your order in a safe place if you have given us permission to do so.
• Rearrange delivery for another mutually agreed date.
• Contact you to discuss alternative delivery arrangements.

Responsibility for the goods passes to you once they have been delivered to you or to a safe place authorised by you.

If you would like delivery outside the Darlington area, please contact us before placing your order to discuss whether this is possible.

Product Information

We take great care to ensure that product descriptions, prices and images are accurate.

As many of our products are natural dog treats, they may vary in size, shape, colour and texture. These natural variations are normal and do not affect the quality or suitability of the product.

Quality and Faulty Goods

Please inspect your order as soon as possible after delivery.

If you believe your order is incorrect, damaged or faulty, please contact us within 48 hours of delivery, quoting your order number and providing photographs where possible.

We may ask you to return the product before assessing your claim.

Nothing in these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015. If a product is found to be faulty, not as described or unfit for purpose, we will provide an appropriate remedy, which may include a replacement, repair or refund as required by law.

Returns and Cancellations

If you wish to cancel or return an order, please contact us as soon as possible.

Your rights to cancel or return goods depend on the type of product purchased and your rights under UK consumer law.

For hygiene and food safety reasons, we may not be able to accept returns of opened or used dog treats unless they are faulty, damaged or not as described.

If your order arrives damaged or incorrect, please contact us promptly so that we can resolve the issue.

Feeding Advice and Safe Use

Our natural treats are intended as complementary pet food and should be fed as part of a balanced diet.

Customers should always:

• Supervise their dog while feeding treats or chews.
• Ensure fresh drinking water is available at all times.
• Choose treats that are appropriate for their dog's size, age and chewing strength.
• Follow any feeding guidelines or manufacturer's instructions supplied with the product.

Customers are responsible for ensuring that products are suitable for their dog's individual dietary requirements or allergies. If your dog has a medical condition or special dietary needs, we recommend seeking advice from your veterinary surgeon before introducing new treats.

Our treats are intended for dogs only and are not suitable for human consumption.

Murphy's Munchies cannot accept responsibility for injury, illness or damage resulting from misuse of products, failure to supervise pets, or failure to follow the recommended feeding guidance.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by law, Murphy's Munchies shall not be liable for any indirect or consequential loss arising from the use of our products or website.

Our total liability in relation to any order shall not exceed the amount paid for the products concerned, except where the law provides otherwise.

Intellectual Property

All content on this website, including text, photographs, logos, graphics and branding, is the property of Think Pets, trading as Murphy's Munchies, unless otherwise stated.

You may not copy, reproduce, distribute or use any content from this website without our prior written permission.

Privacy

Your personal information is collected, stored and processed in accordance with our Privacy Policy.

Changes to These Terms

We may amend these Terms & Conditions from time to time to reflect changes in our business, legal obligations or the services we provide.

The latest version will always be available on our website.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Murphy's Munchies (a trading name of Think Pets)

Email: shopmurphysmunchies@gmail.com